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Account & Login

7

How do I delete my account?
What if I spelled my name wrong when signing up?
I don’t know my username. How do I log in?
How do I log in?
How do I reset my password?
How do I change my password?
How do I update my email address?

Payments & Registration

7

Do you offer payment plans?
What is your refund policy?
Will I receive a receipt?
What’s the total cost to become a Notary?
What payment methods do you accept?
Do you give group discounts?
Can I use a “green card” when signing up for your site?

Becoming a Notary Public

11

I am having trouble with the state website. Can you help?
Do I need a high school diploma to become a Colorado notary?
Do I need to be a US citizen to become a Colorado notary?
Who can become a Colorado notary public?
Where do I take the state’s exam?
What’s the process to become a Notary?
What if I have more questions about being a Notary Public?
What do I do if the state rejects my application?
I’ve completed your course, but am having trouble logging into the state’s website to take their exam. How can I log in?
I am renewing my commission. What do I need to do?
Does my notary signature have to be my entire legal name?

Notary Course

12

Can I access my course on my phone or tablet?
My newly-purchased course shows my old progress
Is this course approved by the State of Colorado?
Where can I download the Notary Law, the Notary Handbook, or the slides from the training video?
What is the schedule of your upcoming courses?
What if I have questions about the course content?
Is there a book or PDF included?
How long do I have access to the course?
I have never taken an online course before. How will I do?
Do you offer an advanced or signing agent course?
Do you have a course for other states?
Can I stop and then resume the training at a later time?

Training Video

3

Does your video have sound? Do I need speakers or headphones?
Can I stop the video in the middle and resume watching later?
The training video will not play or is stuttering

Training Quiz

5

Where can I find the link to the training quiz?
I’ve taken your training quiz more than once, but it keeps saving my old answers. What can I do?
If I fail the training quiz, can I take it again?
I started the quiz, but no question is displayed. How can I fix this?
How can I understand which questions I got wrong on the training quiz?

Notary Supplies

2

Do you sell seals/stamps, journals, or other supplies?
When can I purchase supplies?

Certificates

6

Does my middle name need to be on my certificate of training completion?
How do I view or print the certificate of completion?
What do I do if I lost my certificate of training completion?
Where do I get the exam certificate?
Why does my certificate of training completion expire in 90 days?
How do I get my Certificate of Completion?

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How do I change my password?

Log in, go to My Account, and update your password there.

Updated on April 13, 2026

How do I reset my password?How do I update my email address?

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