Account & Login 7 How do I delete my account? What if I spelled my name wrong when signing up? I don’t know my username. How do I log in? How do I log in? How do I reset my password? How do I change my password? How do I update my email address?
Payments & Registration 7 Do you offer payment plans? What is your refund policy? Will I receive a receipt? What’s the total cost to become a Notary? What payment methods do you accept? Do you give group discounts? Can I use a “green card” when signing up for your site?
Becoming a Notary Public 11 I am having trouble with the state website. Can you help? Do I need a high school diploma to become a Colorado notary? Do I need to be a US citizen to become a Colorado notary? Who can become a Colorado notary public? Where do I take the state’s exam? What’s the process to become a Notary? What if I have more questions about being a Notary Public? What do I do if the state rejects my application? I’ve completed your course, but am having trouble logging into the state’s website to take their exam. How can I log in? I am renewing my commission. What do I need to do?
Notary Course 12 Can I access my course on my phone or tablet? My newly-purchased course shows my old progress Is this course approved by the State of Colorado? Where can I download the Notary Law, the Notary Handbook, or the slides from the training video? What is the schedule of your upcoming courses? What if I have questions about the course content? Is there a book or PDF included? How long do I have access to the course? I have never taken an online course before. How will I do? Do you offer an advanced or signing agent course?
Training Video 3 Does your video have sound? Do I need speakers or headphones? Can I stop the video in the middle and resume watching later? The training video will not play or is stuttering
Training Quiz 5 Where can I find the link to the training quiz? I’ve taken your training quiz more than once, but it keeps saving my old answers. What can I do? If I fail the training quiz, can I take it again? I started the quiz, but no question is displayed. How can I fix this? How can I understand which questions I got wrong on the training quiz?
Notary Supplies 2 Do you sell seals/stamps, journals, or other supplies? When can I purchase supplies?
Certificates 6 Does my middle name need to be on my certificate of training completion? How do I view or print the certificate of completion? What do I do if I lost my certificate of training completion? Where do I get the exam certificate? Why does my certificate of training completion expire in 90 days? How do I get my Certificate of Completion?